We Operate with Unwavering Honesty, clarity and care
We’re Lewis and Harry, the advisers behind the business. Having worked together for many years — and being long-standing friends outside of work — we’ve built a strong professional partnership founded on clear communication, mutual support, and a shared commitment to delivering results.
We pride ourselves on being approachable, knowledgeable professionals who work hard for our clients and care deeply about the communities we serve. Our goal is simple: to guide you through your mortgage journey with clarity, integrity, and a level of service that genuinely makes a difference.
Local & approachable
A small, friendly team based in Leicester Forest East, here for our community online, by phone or in person.
Honest
Straightforward advice in plain English, so you always understand what you are signing up for.
Personal
Time taken to get to know your goals, circumstances and worries, then tailor our advice around you.
Simple
From first chat to completion, we handle the paperwork and chasing while keeping you fully updated.
See What Our Clients Are Saying
- DemarcoI’ve had the pleasure of working with Lewis as my mortgage advisor. He has been very... read more supportive and helpful at every step of the journey. He’s very knowledgeable and efficient at his work. Highly recommend him.

- IbrahimLewis is an outstanding financial adviser. He took the time to fully understand my goals and... read more provided clear, practical advice that was tailored to my situation. His professionalism and integrity gave me complete confidence in every decision. I highly recommend him to anyone seeking reliable financial guidance.

- KieronI was looking for someone to help me with my mortgage and found Lewis. So glad... read more i did, he was very helpful and very approachable and very quick in responding. I will definitely be using him for my other requirements. Highly recommend.

- TomMe and my wife chosen to work with Lewis as our mortgage advisor, and we are... read more so glad we did! He helped us remortgage and he handled it professionally and constantly kept us updated. Lewis's communication was outstanding and we always felt like we could ask any questions we wanted, no matter how silly they may be (believe me) Lewis is knowledgeable and will explain every little step in detail, what more could you ask for? I'd recommend Lewis to family and friends in similar situations. Great mortgage advisor.

- ZakeyaCouldn’t have asked for a better mortgage broker! From day one, he explained everything so clearly... read more and was always just a call or message away. His experience and advice made the whole process easy and stress-free — and honestly, if it wasn’t for him, I wouldn’t have an offer on my home today! I’m so happy I came across him and will be recommending him to all my friends and family. Thank you Lewis 🙂

- princeI had the pleasure of working with Lewis as my mortgage advisor. Oh my! What... read more a professional he is! He guided me all through the step of the way from securing my mortgage in principle to mortgage offer and went over and beyond in advising and supporting me through life insurance to protect my family. His patience and professionalism is nothing but top notch!. I have no hesitation whatsoever in recommending him to anyone who might be in need of his service.

- umeshI had such a great experience working with Lewis. He is incredibly knowledgeable, friendly, approachable, and... read more always made me feel comfortable asking any questions—no matter how small. As a first-time buyer, I really appreciated how patient and helpful he was throughout the entire process. He explained everything clearly, was always quick to respond, and genuinely made an effort to ensure I understood each step. I would absolutely recommend him to anyone, especially if you’re a first-time buyer looking for someone kind, supportive, and trustworthy to guide you through the mortgage process.

- BharatI cannot recommend "hello home mortgage advice centre" highly enough! As someone who was originally overwhelmed... read more by the mortgage process, Lewis (advisor) made everything incredibly clear and stress-free. He was patient, highly responsive, and always took the time to explain the fine print. If you want a seamless experience from start to finish, Lewis is your guy.

“I had the pleasure of working with Mr. Lewis Neale for my mortgage and protection planning for my first-ever mortgage application. His expertise and commitment made a significant difference throughout the process, which felt seamless as he handled 99.5% of the work, leaving only 0.5% for me to supply the necessary documents..”
“Lewis took the time to understand my unique financial situation and future goals. He provided personalized advice that helped me feel confident and informed throughout the process. Lewis made sure to explain every step in detail and answer all of my questions with patience and clarity..”
“Thanks to Lewis, I now have a protection plan that aligns with my needs and provides security for the future. I wholeheartedly recommend their services to anyone seeking expert advice and outstanding support in navigating the complexities of mortgages and protection planning.”
- KieronI was looking for someone to help me with my mortgage and found Lewis. So glad... read more i did, he was very helpful and very approachable and very quick in responding. I will definitely be using him for my other requirements. Highly recommend.

- HarryMy partner and I used Hello Home mortgage advice when we purchased our first home and... read more when during our first remortgage. On both occasions Lewis was great to work with, a very good communicator and clearly an expert in his field. As first time buyers he had our minds at ease and led us through every part of the process, offering great advice along the way that was most importantly with our best interest in mind. Really appreciate Lewis’ honestly and professionalism and will 100% be using again in the future. Thanks Lewis!

- JasI had an excellent experience working with Lewis throughout the mortgage process. He was knowledgeable, responsive... read more and incredibly patient in answering all of my questions. I would highly recommend Lewis to anyone looking for honest advice and expert guidance when securing a mortgage.

- MattWe recently completed a remortgage and was extremely pleased with the service that we received throughout... read more the process. Lewis was extremely understanding with our situation and explained everything clearly showing his expectational knowledge and professionalism. We can not thank him and his team enough for all the help that we received. We will defiantly be using Lewis again when we need to remortgage in a few years time and would encourage anyone that is looking to mortgage/remortgage to get in touch.

- raman🌟🌟🌟🌟🌟 I can’t recommend Lewis highly enough! From our first conversation, they were professional, knowledgeable, and incredibly... read more patient. They took the time to explain all my options clearly and found a mortgage deal that suited my needs perfectly. The whole process was smooth and stress-free thanks to their guidance and regular updates. Truly a fantastic service – I’m so grateful for their support!

- LucyMy husband and I had the pleasure of working with Lewis as our mortgage advisor, and... read more we couldn’t be happier with the service he provided given we didn't have the easiest set of circumstances. He helped us with porting our existing mortgage, arranging an uplift, and managing a new let-to-buy mortgage — all of which were handled smoothly and professionally. There were so many options and Lewis talked through each one with pros and cons to ensure we made the right decision for us. His communication was brilliant, often going above and beyond to question our many questions! Lewis was knowledgeable, responsive, and incredibly patient throughout what could have been a stressful process. He kept us informed at every stage and was always happy to explain things clearly. We felt fully supported from start to finish. Highly recommend Lewis to anyone looking for a reliable and friendly mortgage advisor. He’s been fab! We won't hesitate to use him for all our future remortgages.

- RukayatIt was nice working with Lewis to get our first ever mortgage, my husband and... read more I just wanted to look at a property to have an idea of what it will take before we were ready but meeting Lewis made everything very easy for us and got us right into it even when we thought we weren't ready, he sorted our mortgage and stayed right with us during and after we completed the purchase of our property, he is very professional and always willing and ready to help, not just for mortgage but for insurance and financial advice as well. Thanks for your help Lewis.

- ThomasI had an outstanding experience with Mr. Lewis Neale for my first mortgage and protection planning.... read more He made the entire process effortless, handling everything and offering advice tailored perfectly to my financial goals. Lewis helped me secure a great mortgage deal and provided peace of mind with smart protection planning. His clear communication and consistent support are exceptional. Highly recommend his services for anyone seeking expert, reliable mortgage and protection advice.

Please be aware that by clicking onto the above link you are leaving the Hello Home Mortgage Advice Centre website. Please note that neither Hello Home Mortgage Advice Centre nor PRIMIS mortgage network are responsible for the accuracy of the information contained within the linked site accessible from this page.
All testimonials are received by customers providing feedback post business. All customers have given their consent to use this feedback. Verification can be provided on request.
Meet Lewis
Born and raised in Leicester, I’ve worked across multiple industries in my career before training as a financial advisor and now CeMAP qualified, I found a real passion for mortgages. This led me to start Hello Home Mortgage Advice Centre with one simple mission, offer honest advice, simplify the process, and deliver a genuinely helpful service.
Supporting communities that I have been a part of all my life.
- 2025
Meet Harry
Neighbour‑led, people‑first mortgage experts
- 2025
I have recently qualified as a mortgage advisor, now I am CeMAP qualified I have found working at Hello Home incredibly rewarding. I have lived in Leicester all my life and have a passion for property and helping people and therefore, I love what I do!
And that’s not all …
We’ve been mates for years!
Meeting through mutual friends, we got a long instantly and soon became pretty integrated into each other’s lives!
Hello Home Mortgage Advice Centre was founded.
Over the course of 2024, Hello Home grew and gained a great reputation amongst local communities.
Hundreds of clients supported and thousands of £ saved for clients later…. Harry joined as a trainee mortgage advisor to support Lewis with his growing business.
To be Continued!
We Always Put Your Home Plans First
Choosing a mortgage can feel overwhelming, so our first priority is you – your goals, your budget and your peace of mind. We listen carefully, explain everything in plain English and give honest recommendations based on what’s right for your situation, not just the biggest loan available. You stay in control of the decisions while we do the heavy lifting, from lender research to paperwork and chasing.
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